File Closed

Yesterday afternoon we got on the bus with some other people to run errands. After we dropped all of the people off at their various places we went to the airport to see if my bag had arrived. The lady at the desk couldn't find it so she let us look in their room with lost and found bags. The bags were in such a mess. The shelves that were holding the bags sagged a little under the weight of all the bags. There was a bag or two that I was pretty sure had food that had spoiled or very dirty clothes in them. There were some bags that the handle had been broken off and some that were saran wrapped and some were duck taped. The bags were piled high but none of them were mine.

We went out of the luggage room and asked the lady to look on her computer and tell us where the bag was. She said it was still in Dallas! She asked us what was in it and we told her. She said that file had been closed because it wasn't my bag! The file for my missing bag was still open but the file for that bag was closed. She said that the contents were similar but that it was not my bag. How possible is it that someone would have computer things and have a swimsuit and jewelry and shoes? She said we only matched 82% of what was in the bag. I packed that bag 2 weeks ago, and that was also the bag I had to repack. But what was even more frustrating was that I said there were clothes and computer stuff in the bag instead of underwear and pajama's, and CD's and electronic stuff! That bag has my address on it. I even recited our address to her while she was looking at what the computer said it was. It was our address but apparently that wasn't enough. So she asked me for our phone number, I told her our house number but she said that was wrong. So I told her our cell phone numbers. It had my name and address on it but it only matched 82% so she was convinced that it wasn't my bag. I almost broke down into tears with frustration at not getting my bag. I wasn't disappointed just frustrated at the airline. It was always supposed to be here tomorrow, tomorrow, tomorrow. And it was still in Dallas after they said they would have it sent here. And now the lady said it wasn't even mine! We finally convinced the lady to request the bag and ask for it immediately but before she did so she said, almost warningly, "I just hope it's yours."

While we were talking to the lady at the desk another lady who was missing her luggage was talking to one of the workers there. The worker could not find it in their papers so he asked her if she wanted to go back and look for them. She said no she knew it wasn't there she just wanted them to look on their computer to see where it was. She said "I just want to know if someone on this planet knows were my luggage is. And that it would make me feel much more better." Honestly, I have to agree with her. She knows exactly what she's talking about.

The service on the plane and the service for the luggage do not match at all. Sure the service on the plane is good and they have good food and movies but that still does not come close to covering the missing bag for two weeks. If you ever fly overseas make sure to not use British Airways. I lost my bag for two weeks and someone took another one thinking it was theirs. And Tommy says that was good for BA! He said normally people who fly BA lose half their luggage.

Tonight my suitcase should be there assuming they did send it. Tomorrow we are going to go to the airport to see if it did come in. We've reached the point where we just hope it gets here before we leave. Because it's taken so long to get the bag we've started saying "As soon as the bag gets here..." almost like "when pigs fly".